Help and Questions

Help & Questions Section:

Frequently Asked Questions

How do I place an order? Browse our collections of sarees, salwars, neckpieces, and sindoor boxes, add items to your cart, and proceed to checkout. We accept all major payment methods.

What is your return policy? We accept returns of damaged and wrong products. Please check the return policy in our website to know more details.

How long does shipping take? UK orders typically arrive within 3-5 business days. 

Do you ship internationally? As of now we don't ship internationally.

How do I care for my saree? We recommend dry cleaning for silk and embellished sarees. Cotton sarees can be hand washed in cold water.

How do I contact customer service? You can contact us at +447359815611 or @ymthreadsandtips@gmail.com, via Instagram DM, or through our contact form. We generally respond within 24 hours.

Are the colors accurate to what I see online? We strive for accurate photography, but colors may vary slightly due to screen settings and lighting. Contact us if you need specific color details.

Do you offer custom blouse stitching? Please contact us for custom tailoring services and requirements.

What if my item arrives damaged? Contact us within 48 hours with photos of the damage. We'll arrange a replacement or refund.